At Silfield Oak Primary Academy, communicating with our parents and carers is such an essential and important part of what we do. It is vital that all of the up-to-date information about our activities, newsletters, calendars, events and school news is relayed in a timely manner to our parents and carers. It is something that really matters to us. We invest in relationships with our school community.

As a school we communicate with our parents/carers face to face and we do not accept communication via email, we won’t reply to any emails to the school. We find this is a much more effective approach. We will work around parents/carers and any commitments they have and meet after the school day or via TEAMS if more convenient.

If you would like to speak to the class teacher, they will be available at end of the school or you can call to make an appointment to speak with them, they will be pleased to talk anything through with you. It is really important that you speak to your child’s class teacher as they are the ones who work with your child most of the time and will be able to give you the most accurate information.

If you have a worry or concern, please speak to us- we can put the kettle on, talk, listen and create a solution together. Inline with our social media policy, we please ask that you don’t share these via social media and school groups such as WhatsApp.

Feedback- we welcome feedback from our school community and this is important to shape the growth and development of our school. We capture this by:

• regular surveys
• annual trust survey
• talking to parents/carers
• listening
• termly parent/carer forum

Please see the communication tools we use at our school to enable the smooth and safe transference of information between school and home.

If you have any issues accessing these tools please contact the school office.

Silfield Oak Primary School uses Arbor to communicate to parents and carers. On Arbor you can view club information, view your child’s attendance, book parent/carer’s meetings, update your information and give permissions.  We will share letters, updates and communication through Arbor.

We share communication through the Arbor App and longer information via email.

As we are a cashless school, we also use Arbor for all payments.  If you need any assistance with Arbor, the school office is happy to help.

Our school Facebook group is used to share community updates and links to the newsletter that has been emailed. Do not worry if you are not on Facebook, you will not miss any essential information.  

Other ways that we communicate